FAQs¶
Here are some answers to frequently asked questions about Marathon.
Getting Started¶
Do I need to install Marathon?
No. Marathon runs in a web browser with no installation necessary.
What web browser can I use to run Marathon?
You must use Google Chrome, preferably the latest version.
Do you offer training for new users?
Yes. The Marathon Customer Success team provides all new users with Marathon training. This includes personalized coaching sessions on how to use Marathon to monitor your assets more effectively.
Security¶
How secure is Marathon?
Marathon is ISO 27001-certified. This is the highest possible level of cloud security and involves formal auditing and certification by independent resources. This certification requires that information security is under explicit management control and mandates specific requirements. So you can be safe in the knowledge that Marathon protects all of your customer data and intellectual property.
How is access to Marathon controlled?
Marathon authenticates each user at login with centralized validation to all information assets against configurable user and system permissions.
Support¶
Where can I get technical support?
The Marathon Customer Support team is available 24/7 to solve your issues and answer questions. Submit a support ticket and our team will get right on it.
Where can I submit feature ideas and feedback?
The Marathon team is always looking for ways to make Marathon even better and that starts with you, the users! Submit a feedback ticket to tell us about all about your experience and the features you would like us to add.
Where can I view details about upcoming updates?
The Arundo Status site displays scheduling details for all maintenance windows and updates. You can also view the current operational status of Marathon on this site.